Technical Support Engineer I/ii
Progress Software
Hyderabad  -  India
9 Openings Available

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Referral Details
  • Job Type:
    Full Time
  • Job Location:
    Hyderabad, India
  • Education:
  • Experience:
    2-4 Years
  • Posting Date:
    Oct 10, 2019
  • Posted By:
Job Description

• Bachelor's Degree in an IT-related field or equivalent experience
• Minimum 1 year of Managed File Transfer (MFT) experience
• Minimum 1 year experience with Windows, Linux and Unix operating systems and networking concepts
• Minimum 1 year in a software technical support, customer-facing role
• Excellent verbal and written communication skills including effective listening skills
• Solid analytical and troubleshooting skills specific to software related issues
• Demonstrated ability to handle large number of cases efficiently and effectively.
• Considerable knowledge of internet protocols (DNS, FTP, HTTP, LDAP, SMTP, SNMP, SSH, TCP, IPv4, IPv6 and IPSec)
• Experience with Web Server technology, especially IIS configuration and troubleshooting

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