Aws Connect Engineer

Create technical design from Functional design/Requirements.

· Must perform configuration and customization

· Analyse and implement industry best practices

· Understanding of Customer Service systems, processes and self-service applications like IVR.

· Participates in technology testing, evaluation and selection of contact center products, equipment, vendors, and services.

· Work towards modernisation of the Contact Center and be abreast with the latest technology stack in the space.

· Communicate with senior leadership regularly project status, potential delays, and any timeline changes

· Engage with stakeholders to evaluate requests, confirm scope, and prioritize tasks

· Design Contact Center Work flow using AWS Connect.

· Create the Complex Contact Flows in AWS Connect.

· Create Tasks using AWS Lambda and integrate to Connect Ability to Create the Lex Bot for the Contact Flow.

· Create Queue Strategy and Routing Profiles

· Design the Enterprise AD and SSO integration to AWS Connect